Ever wonder how Sasha Bruce Youthwork manages to keep all its vital programs running smoothly across multiple sites? Meet Alycia Jefferson, our incredible Operations Coordinator, the behind-the-scenes powerhouse who ensures our staff have the support they need to make a real difference in the lives of young people.
From Classroom Dreams to Operational Excellence
Growing up in Clinton, MD, alongside her sister and grandfather, Alycia always envisioned herself as a schoolteacher, eager to guide and empower young minds. “Although my career path took a different turn, that fundamental desire to make a positive impact never left me,” Alycia shares. “When I saw the opportunity to join Sasha Bruce, an organization dedicated to helping youth in our community, I knew it was where I needed to be.”
And for the past three years, Alycia has been doing just that. She recalls a moment at the front desk that solidified her passion: “A young client was having an incredibly tough day. I simply sat with her, listened without judgment, and offered a comforting presence. After our conversation and a hug, she looked up and said that’s all she truly needed and felt a little lighter. That reminder of the power of simple human connection stays with me.”
The Engine Room of Support
Alycia’s role has evolved, and as Operations Coordinator, she’s excited to dive even deeper into the fabric of Sasha Bruce. “I’m really looking forward to getting even more hands-on with our program staff at each site, understanding the nuances of their daily operations and figuring out how I can best support them,” she explains. Imagine a program staff member needing urgent supplies for a youth activity – Alycia is often the one ensuring those resources are available, removing obstacles so our frontline workers can focus on direct service.
“People might not always see the work that happens behind the scenes,” Alycia notes, “but I see myself as an integral part of the team. My job doesn’t always fit neatly into a 9-to-5 box, and that’s okay because I genuinely love knowing my colleagues can depend on me. There’s a real satisfaction in anticipating their needs and helping them succeed in their vital roles.”
Empowering Our Community Through Technology at Clay Terrace
Alycia’s commitment extends beyond our internal operations. At the Clay Terrace Family Success Center, she leads a vital biweekly computer literacy course, equipping community members with essential skills in web navigation, troubleshooting, and Microsoft applications. This impactful initiative is powered by the support of Comcast and a dedicated Lyft Zone, expanding access to technology in under-resourced areas.
“That desire to teach never truly went away,” Alycia smiles. “Combining my prior IT knowledge with this opportunity felt like a perfect fit. The community members are so engaged and eager to learn – their enthusiasm is contagious, and I look forward to our sessions just as much as they do.” Picture a participant who came in feeling intimidated by computers now confidently navigating online resources to find job opportunities – that’s the kind of impact Alycia is making.
Resilience Forged and Joy Found
Alycia’s strength and empathy are deeply rooted in her personal journey, having navigated the loss of both parents at a young age. When asked what advice she’d offer her younger self, she wisely shares, “Be kind to yourself and give yourself some grace.” This resilience informs her approach to her work, bringing a deep understanding and compassion to her interactions.
Outside of the office, Alycia finds joy in quality time with family, the peace of fishing, the friendly competition of bowling, and the creativity of painting. And here’s a fun fact that highlights her multifaceted talents: Alycia has been a licensed cosmetologist for 13 years! This ability to connect with people and make them feel good likely translates into her supportive interactions with staff as well.
The Future is Bright with Alycia
As she embraces the growing responsibilities of her role, Alycia is excited to continue her journey of learning and contribution at Sasha Bruce. “I’m eager to fully immerse myself in the day-to-day realities of all our programs and find even more ways to support the incredible work our teams are doing on the front lines.”
Alycia’s unwavering dedication, genuine passion for our mission, and the quiet strength she brings to her work make her an indispensable member of the Sasha Bruce Youthwork family. Her impact, both within our organization and in the wider community, is a powerful reminder that true change often starts with dedicated individuals working tirelessly behind the scenes. We are incredibly fortunate to have Alycia on our team, building a stronger foundation for the vital work we do every day.
